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Cancellation & Refund Policy

Last Updated: November 16, 2025

1. Subscription Plans

We offer various subscription plans (Free, Basic, Premium, Enterprise) with different billing cycles:

• Monthly Plans: Billed every 30 days
• Quarterly Plans: Billed every 90 days
• Annual Plans: Billed every 365 days

2. Cancellation Policy

2.1 How to Cancel

You can cancel your subscription at any time by:

• Logging into your account dashboard
• Navigating to "Subscription" settings
• Clicking "Cancel Subscription"
• Or by contacting our support team

2.2 Effect of Cancellation

• Your subscription will remain active until the end of the current billing period
• You will continue to have access to all premium features until the subscription expires
• No further charges will be made after cancellation
• After expiry, your account will be downgraded to the Free plan
• Your data will be retained as per our data retention policy

3. Refund Policy

3.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers:

• Valid for first-time purchases only (not applicable for renewals)
• Request must be made within 7 days of the initial payment
• Full refund will be processed to the original payment method
• Refund processing time: 5-7 business days

3.2 Pro-Rated Refunds

For annual and quarterly plans cancelled within 30 days:

• Eligible for pro-rated refund based on unused time
• Calculated from the date of cancellation request
• Minimum usage of 1 month will be charged
• Processing fees may be deducted from the refund amount

3.3 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Monthly plan cancellations after 7 days of purchase
• Renewal payments (auto-renewals)
• Account violations or Terms of Service breaches
• Partial months of unused service
• Change of mind after using the service beyond the guarantee period
• Technical issues caused by user's internet connection or device

4. Refund Process Timeline

Step	Timeline
Refund Request Submission	Immediate (via dashboard or email)
Request Review & Approval	1-2 business days
Refund Processing	2-3 business days
Credit to Original Payment Method	5-7 business days (bank dependent)

5. How to Request a Refund

To request a refund:

1. Login to your account
2. Go to "Subscription" → "Billing History"
3. Click "Request Refund" on the eligible transaction
4. Provide a reason for cancellation (optional but helpful)
5. Submit the request

Or email us at:

6. Automatic Renewal

All subscriptions automatically renew at the end of the billing period:

• You will receive a reminder email 7 days before renewal
• To avoid renewal charges, cancel at least 24 hours before the renewal date
• Payment will be charged using the payment method on file

7. Downgrade Policy

If you downgrade your plan:

• Downgrade takes effect at the end of the current billing period
• No refund for the difference between plans
• Access to premium features continues until downgrade is effective
• Data limits may apply based on the new plan

8. Failed Payments

If a renewal payment fails:

• We will retry the payment after 3 days
• Second attempt after 7 days
• Final attempt after 14 days
• If all attempts fail, subscription will be cancelled
• Account will be downgraded to Free plan
• You can manually retry payment from your dashboard

9. Special Circumstances

9.1 Service Outages

In case of prolonged service outages (>24 hours):

• We will provide service credits or extend your subscription period
• Compensation will be proportional to the downtime

9.2 Technical Issues

If you experience technical issues:

• Contact support first to resolve the issue
• If unresolved within 7 days, refund may be considered
• Applies only to platform-related issues, not user environment issues

10. Payment Methods

We accept payments via Razorpay, which supports:

• Credit/Debit Cards (Visa, Mastercard, RuPay, Amex)
• Net Banking
• UPI
• Digital Wallets

Note: Refunds will be processed to the same payment method used for the original transaction.

11. Enterprise Plans

For Enterprise plan customers:

• Custom cancellation and refund terms apply as per your contract
• Contact your account manager for specific terms
• Early termination fees may apply as per agreement

12. Changes to This Policy

We reserve the right to modify this policy at any time:

• Changes will be posted on this page with the updated date
• Material changes will be communicated via email
• Continued use after changes constitutes acceptance

13. Disputes

If you have a dispute regarding a charge or refund:

1. Contact our support team first
2. We aim to resolve all disputes within 15 business days
3. If unresolved, you may escalate to payment provider

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