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Shipping & Delivery Policy

Last Updated: November 16, 2025

            Important Notice: Contractor Project Manager is a cloud-based software-as-a-service (SaaS) platform. We provide digital services, not physical products. Therefore, traditional shipping does not apply. This policy explains how our digital service is delivered to you.
        

1. Nature of Service

Our platform is a 100% digital service that includes:

Web-based application accessible via browser
Progressive Web App (PWA) for mobile devices
Cloud storage for your data
Real-time synchronization across devices
Automatic updates and feature enhancements

2. Service Delivery Process

2.1 Instant Activation

Step 1

Step 2

Verify your email

Step 3

Access immediately

2.2 Free Plan

Available immediately upon registration:

Delivery Time: Instant (within seconds)
Access Method: Login to dashboard
No Payment Required: Free forever

2.3 Paid Plans (Basic, Premium, Enterprise)

Activated immediately after successful payment:

Payment Processing: Real-time via Razorpay
Activation Time: Within 1-2 minutes of payment confirmation
Confirmation Email: Sent within 5 minutes
Access: Refresh your dashboard to see premium features

3. Access & Availability

3.1 24/7 Cloud Access

Once your subscription is activated, you can access the platform:

24 hours a day, 7 days a week
From any device with internet connection
From anywhere in the world
No download or installation required

3.2 Supported Devices

Desktop/Laptop: Windows, macOS, Linux (any modern browser)
Mobile: Android, iOS (mobile browser or PWA)
Tablet: iPad, Android tablets

3.3 Recommended Browsers

Google Chrome (recommended)
Mozilla Firefox
Microsoft Edge
Safari (macOS/iOS)

4. Data Delivery & Storage

4.1 Cloud Infrastructure

Your data is delivered and stored on:

Cloud Provider: Supabase (hosted on AWS)
Data Centers: Multiple regions for redundancy
Backup: Automated daily backups
Security: Bank-grade encryption (SSL/TLS)

4.2 Data Synchronization

Real-time sync: Changes reflect instantly across all devices
Offline mode: Work offline, sync when online
Conflict resolution: Automatic handling of simultaneous edits

5. Service Activation Timeline

Action	Timeline
Account Registration	Immediate
Email Verification	Within 2 minutes
Free Plan Access	Immediate
Payment Processing	30 seconds - 2 minutes
Premium Plan Activation	1-2 minutes after payment
Confirmation Email	Within 5 minutes
Full Feature Access	Immediate (refresh page)

6. What You'll Receive

6.1 Immediately After Payment

✅ Payment confirmation on screen
✅ Receipt via email
✅ Subscription activated in dashboard
✅ Access to premium features

6.2 Within 5 Minutes

📧 Welcome email with subscription details
📧 Invoice/Receipt for your records
📧 Quick start guide (for new users)

6.3 Ongoing

🔄 Automatic feature updates (no action required)
🔄 Monthly usage reports
🔄 Renewal reminders (7 days before expiry)

7. Activation Delays (Rare Cases)

7.1 Possible Reasons

In rare cases, activation may be delayed due to:

Payment gateway processing time (5-10 minutes)
Bank verification for high-value transactions
Temporary technical issues
Security verification for new accounts

7.2 What to Do

Wait 10 minutes and refresh your dashboard
Check your email for payment confirmation
Verify payment was successfully deducted from your account
Contact support if still not activated after 15 minutes

8. No Physical Delivery Required

Please Note:

❌ No shipping address needed
❌ No courier or postal service involved
❌ No delivery charges
❌ No waiting for physical delivery
✅ 100% digital, instant access

9. Data Export & Portability

If you need to export your data:

Available Format: CSV, Excel, JSON, PDF
Export Time: Instant for small datasets, up to 24 hours for large datasets
Delivery Method: Download link via email
Data Retention: Available for 30 days after subscription cancellation

10. Service Uptime & Reliability

Uptime Guarantee: 99.9% (approximately 8.76 hours downtime per year)
Maintenance Window: Planned maintenance announced 48 hours in advance
Status Updates: Real-time status at status.contractorprojectmanager.com

11. Technical Support Delivery

Support is delivered via:

Email Support: Response within 24 hours (business days)
In-App Chat: Available for Premium and Enterprise users
Priority Support: Enterprise plan - within 4 hours
Knowledge Base: 24/7 self-service help center

12. Updates & Feature Rollout

New features and updates are "delivered" automatically:

Frequency: Bi-weekly updates
Notification: In-app notifications and email
No Action Required: Updates apply automatically
Rollback: Available if issues occur

13. International Access

Global Availability: Our service is accessible worldwide

✅ Available in all countries (unless restricted by local laws)
✅ Multiple currency support for payments
✅ Multi-language support (coming soon)
✅ Regional data centers for faster access

14. Troubleshooting Access Issues

If you cannot access the service after payment:

Clear browser cache and cookies
Try logging out and logging back in
Verify you're using the correct email address
Check if payment was successfully processed
Contact support with your transaction ID

Contact Us

For service delivery issues or questions:

🏢 Business Name: BALDEV TECH

📧 Support Email: support@contractorprojectmanager.in

⚖️ Legal Email: admin@contractorprojectmanager.in

🕐 Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

🚨 Emergency Support: Available 24/7 for Enterprise customers